I am going to review a few of the rooms I've played in. Feel free to add your own reviews.
I will start with my home base: Horseshoe Hammond. This review reflects my experience at the room which is almost exclusively on weekends.
Room: The room itself is very nice. I would guess it's about 35 tables with 7 or 8 in the top section and an enclosed room where there is at least one table (never bothered looking in). TVs around the exterior walls, but there are none in the middle of the room which may make it hard to see if you are at a middle table. No smoking allowed, but there are tons of people smoking right outside the entrance, so you are still getting your share of second hand smoke. Ive heard this room is pretty much the same setup as the Horseshoe in Cincy, but ive never played there. There is no hotel at this casino.
Games: on the weekend, there is a ton of action. I see lots of 1/2, 2/5 and a few tables if 5/10 NLHE. Recently, they have been spreading a 5/10/20 game. The 1/2 and 2/5 are 100BB capped games, but I think the cap is higher for 5/10 and up. There is generally 1/2 and 2/5 PLO spread as well on the weekends. They also have 3/6 limit if getting eaten alive by rake is your thing. I mostly play 1/2 and it seems pretty typical...most players are bad and half the table is short stacking at any given time. Rake is $5+1. Holdem bad beat jackpot is quad 2s beat...or something like that. Straddle is UTG only. Tables have phone chargers (or at least some of them do).
Service is pretty non existent on the weekends. Even when they do come by to take your order, they may or may not ever return with it. I just walk over to the bar right outside the room if I want a beer, or the self service soda machines for a water. I think there just aren't enough servers, but some of them are pretty bad at their jobs too. You can't order food in the poker room. If you ask the dealer for a "meal button" you can go grab a bite without having to worry about getting picked up, as long as you don't take forever. For food, I generally eat at JB's which is a sandwich place on the second level--it's a solid option. There is also a noodle place which I stopped going to after a lackluster first meal followed by a second meal which included half frozen chicken on my plate.
The room seems severely mismanaged. Last weekend, they were breaking games to send dealers home, despite the fact that there were 25+ people on both the 1/2 and 2/5 lists. Ive never seen anything like it. There is always a line for chips (at times 10+ people deep) and often only one person working in the cage. Chip runners also take up spots in line as they use this same cage person to get chips. Ive seen floor people get in shouting matches with belligerent players. Here is a floor decision I witnessed a month or two ago:
On the turn, the board was 2222. 3 players. First to act bets out, next to act raises 3x the bet. Third to act shoves. First guy calls. It's now the raisers turn. He has headphones on and didn't hear the "all-in" and neither of the other two players had shoved their chips across the line. The dealer said again, "they are all in, do you call?" The guy said "yes" so the dealer put the river out. The 1st and 3rd guys both had an ace but the second to act (headphones guy) had qj. When told that he called their all-ins he contested and the floor was called over. Ultimately, the floor guy said "he said 'yes' which doesn't mean 'call' and therefore he didn't call and only owes his original raise amount." Essentially the guy was free rolling because i doubt he contests his call if an A comes on the river. Ridiculous. I saw an almost identical situation ruled the other way at a different casino a few days prior to this.
Overall, I think this room is poorly managed and the service sucks, but I will continue to play here as this is where the action is in Chicago!